Fair and transparent refund procedures for MudraPe services
In the event a request for refund is made by the user for duplicate, incomplete, or rejected transactions, MudraPe will refund such amounts as may be decided by MudraPe in its sole discretion. All refunds will be made in accordance with the terms and conditions of the relevant service provider providing the payment gateway services.
To be eligible for a refund, you must have complied with:
Initiate the refund process by contacting our customer support team via email at support@mudrape.com. Include the following information in your email:
Once your refund request is received, our customer support team will evaluate your request based on the eligibility criteria mentioned above. We may request additional information if needed.
You will be notified of the status of your refund request within 7 business days of your request submission. We will communicate our decision and the next steps via email.
If your refund request is approved, we will process the refund within 7 business days. Refunds will be issued via the same payment method used for the original purchase.
Policy Updates
MudraPe reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.
At MudraPe, we value your trust and strive to provide seamless financial technology solutions and services. Our Return and Refund Policy is designed to ensure fairness and transparency in handling return and refund requests.
If you have any questions or concerns about our Return and Refund Policy or need assistance with a return or refund request, please contact our customer support team: